Frequently Asked Questions

How do I make a purchase? Select the product you want, click "Add to cart" or "Buy now," and complete your payment through our secure checkout.

Do you have a physical store? No. We sell exclusively online to ensure the best prices and offers.

Do you ship to my location? Yes. We ship to most Spanish-speaking countries, Spain, and the United States. Shipping options will be displayed at checkout based on your address.

How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is 5 to 12 business days after dispatch. You will receive a tracking code via email.

What payment methods do you accept? We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. We also offer options like Apple Pay or Google Pay depending on your device.

Can I pay upon delivery? Currently, all payments are securely processed through our online platform before shipping.

Can I modify my order or address? We can only edit or cancel orders before they are processed by the warehouse. Contact us immediately if you need a change. Once dispatched, modifications are not possible.

Where do the products come from? We have logistics centers in the United States, Europe, and Asia. We ship from the warehouse with the highest availability and closest proximity to your location.

Is it normal to receive only part of my order? Yes. If you purchased multiple items, they may come from different warehouses and arrive in separate packages with individual tracking codes.

What if my delivery is delayed? First, check the status using the tracking link. If more than 12 business days have passed and there are no updates, please contact us to file a claim with the carrier.