Refund Policy

At PromoRuas, your satisfaction is our priority. If you receive your product and find a manufacturing defect or are not satisfied with your purchase, you may request an exchange or return under the following conditions:

Timeframes

• Product dissatisfaction: Up to 7 calendar days from receipt.

• Factory defect: Up to 30 calendar days from receipt.

• Visible damage: For broken glass, missing parts, or scratches, the customer must notify us within a maximum of 24 hours after delivery, sending visual evidence (photos/video) of the product and its packaging.

Return Conditions The product must show no signs of use and be in its original packaging, with all accessories included. Returns will not be accepted if the item was altered or modified by the customer. Once the quality analysis is received and approved, the customer may choose to:

1. Exchange it for another product in stock.

2. Receive a refund for the value of the product.

Note: Shipping costs are not refundable if the delivered product matches the order and is in perfect condition.

Warranty All products come with a 30-day warranty. To activate it, you must send a video of up to 1 minute or clear photos showing the defect, along with the original packaging and a visible shipping label.

The warranty does not cover:

• Cosmetic damage after purchase (drops, impacts, broken screens).

• Damage caused by liquids, humidity, or unauthorized repair attempts.

• Natural wear and tear from use (oxidation, loss of shine, or reduced battery life).